Customer Service Receptionist - Premium Client Support Role in Bali

Join Concerted Management Corporation as a Customer Service Receptionist in the vibrant heart of Bali! This is your opportunity to become the welcoming face of our organization, delivering exceptional front-line support to clients and visitors in one of the world's most sought-after destinations. Located in Canggu, you'll be at the center of a thriving community where luxury meets culture, and where every interaction has the potential to create lasting memories.

As our Customer Service Receptionist, you'll be the first point of contact for our premium clients, ensuring their stay in Bali is seamless and unforgettable. Your daily tasks will include greeting guests, assisting with check-ins and check-outs, coordinating with our team to meet client requests, and providing a warm, professional, and efficient service that sets the standard for hospitality. With a salary range of Rp 5,000,000 - Rp 5,500,000 per month, this role offers not only competitive compensation but also the chance to grow within a dynamic and supportive team.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm, professional, and friendly demeanor, ensuring they feel valued and at home.
• Assist with check-ins and check-outs, verifying guest information and coordinating with our team to ensure a smooth process.
• Handle inquiries and resolve concerns promptly and courteously, using our CRM system to track and manage client interactions.
• Coordinate with our team to meet client requests, whether it's arranging transportation, making reservations, or providing local recommendations.
• Maintain a clean and organized reception area, ensuring it is always welcoming and inviting.
• Provide exceptional customer service, going above and beyond to exceed client expectations.
• Stay up-to-date with local events, attractions, and services, providing valuable information to our clients.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, preferably in the hospitality industry.
• Excellent communication skills, both verbal and written, with the ability to handle multiple conversations simultaneously.
• Strong organizational skills, with the ability to manage time effectively and prioritize tasks.
• Proficiency in English, both spoken and written, with the ability to communicate clearly and professionally.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Enthusiasm for the hospitality industry and a genuine passion for providing exceptional customer service.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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