Merchant Support Specialist

Join Prime@Technology Specialists, Inc. as a Merchant Support Specialist and play a pivotal role in ensuring seamless merchant operations across Bali’s vibrant business landscape. This position is ideal for individuals passionate about customer success, operation, and technology. As part of our dedicated team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will be the frontline support for merchants, providing them with the tools and guidance they need to thrive in a competitive market.

In this role, you will handle a variety of tasks, from troubleshooting technical issues to assisting with merchant onboarding and training. Your ability to communicate effectively and your problem-solving skills will be crucial in maintaining high levels of customer satisfaction. We offer a dynamic work environment, competitive compensation, and the opportunity to grow within a company that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to merchants, addressing their queries and concerns promptly and professionally.
• Troubleshoot technical issues related to merchant operations, utilizing tools such as Zendesk, Intercom, and other customer support platforms.
• Assist with merchant onboarding, ensuring a smooth and efficient setup process.
• Conduct merchant training sessions, equipping them with the knowledge and skills needed to maximize their use of our platforms.
• Collaborate with cross-functional teams to resolve complex issues and implement improvements.
• Monitor merchant performance metrics and provide regular reports to the support team and management.
• Stay updated with industry trends and best practices to continuously enhance the support provided.
• Participate in team meetings and contribute to the development of support strategies and processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in customer support or a similar role, preferably in the technology or e-commerce industry.
• Proven ability to communicate effectively both verbally and in writing.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with customer support tools such as Zendesk, Intercom, or similar platforms.
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in English, both written and spoken.

🛠️ Keahlian

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